Pixora Lab – Support Center

Welcome to the Pixora Lab Support Center.
We're here to help with any questions, issues, or requests related to your account, payments, or AI video generation features.

📩 Contact Support

If you need assistance, please reach out to our support team:

Response Time:24–48 hours

Please include:

  • • Your account email
  • • Device model
  • • App version
  • • A description of the issue

❓ Frequently Asked Questions

1. I cannot generate an avatar or video.

Try the following:

  • • Check your internet connection
  • • Ensure you are using the latest app version
  • • Restart the app
  • • Verify you have available credits or an active subscription

If the issue continues, email us and our team will help.

2. My voice cloning or talking-photo feature isn't working.

Please ensure:

  • • Microphone permission is enabled
  • • You are in a quiet environment
  • • You are providing a clear audio sample
  • • The uploaded photo meets requirements (good lighting, face visible)

3. How do I restore purchases?

On iOS:

  1. Open Pixora Lab
  2. Go to Settings
  3. Tap Restore Purchases

If you still can't restore purchases, email support and we'll verify your receipt manually.

4. My generated video isn't loading or saved.

Try:

  • • Refresh your internet connection
  • • Restart the app
  • • Check if the file saved in the My Videos section

🗑️ Account Deletion / Data Removal

You may delete your account and all associated data anytime inside the app:

Pixora Lab App → Settings → Delete Account

This will instantly remove:

  • • Account information
  • • Uploaded photos
  • • Voice samples
  • • Generated videos
  • • Saved avatars

If you cannot access the app and need remote deletion, email us at:

support@kraydl.com

Subject: "Account Deletion Request"

Include the email connected to your account.

🔒 Privacy & Legal

Privacy Policy:https://pixoralab.kraydl.com/privacy-policy
Terms of Use (EULA):https://pixoralab.kraydl.com/terms

📱 Technical Requirements

Pixora Lab supports:

  • • iOS 16 or later
  • • Stable internet connection
  • • Microphone & Photo Library permission (for features that require them)

🔧 Troubleshooting Steps

Try these before contacting support:

  1. Close and reopen the app
  2. Update Pixora Lab from the App Store
  3. Restart your device
  4. Ensure permissions are enabled:
    • ○ Settings → Pixora Lab → Microphone
    • ○ Settings → Pixora Lab → Photos

If the issue persists, our support team will assist.

💬 Still Need Help?

We're happy to assist with:

  • • Billing issues
  • • Missing credits
  • • Subscription questions
  • • Technical problems
  • • Data deletion
  • • General inquiries

Email us anytime:

support@kraydl.com
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